Customer Account Manager (Hybrid)

A leading Fintec Marketing and Comparison company has been evolving and they are now seeking to add a Customer Account Manager to the team.

This is a fantastic opportunity for an experienced individual to join a company that offers continuous progression opportunities.

Hybrid working options available, the rest of the time will be spent in the modern Belfast office.

Salary
£28,000 - £35,000 (DOE) + up to 15% bonus
Excellent benefits including salary review, performance bonuses and development opportunities.

Responsibilities:

Working in one of our key business teams, the role provides the opportunity to take ownership of existing accounts, onboard new partners/customers and develop successful, long-term partnerships. You will contribute directly to the success of your accounts through identifying and negotiating new business with existing customers and successful onboarding and management of new accounts.

The role provides significant opportunity to build on current customer relationships to grow existing accounts and great career progression opportunities to take on larger accounts and more responsibility.

• Manage multiple customer accounts, meeting with account contacts to maintain effective working relationships and identify potential new sales opportunities and solutions for existing customers
• Effectively negotiate commercial and contractual terms for new and add on product lines and ongoing accounts.
• Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development.
• Share knowledge with colleagues and where appropriate assist junior employees.
• Develop a good understanding of the market and customers to anticipate future needs, identify and drive opportunities for growth, based on your knowledge of product lines.
• Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner
• Onboard new customers, liaising with other teams to ensure a smooth process
• Monitor and report on business activities and provide accurate and timely reports to customers and the customer success manager.
• Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates.

Essential Criteria

• Minimum of 2-3 years’ experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background
• Experience of managing and maximising the profitability of multiple B2B relationships
• Experience of working in a target driven environment
• Excellent analytical and data interpretation skills
• Excellent skills in MS Office (particularly Excel).
• Proven ability to self-educate
• Superb written and verbal communication skills. Able to communicate confidently face to face and virtually.

Desirable

• Experience in an IT, e-commerce, fintech or financial services environment

Education:

• Degree in a business or IT field, ideally with a 2:1 or equivalent, relevant experience in this sector.
• 3 grades ‘B’s or above at A-Level are desirable although not essential.

For further information on this vacancy, or any job in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

Positive experience getting placed in a role through Vanrath with their data analytics team. Good communication and regular follow ups.

Conor at Vanrath was very helpful and supportive in securing a new job. The funding for my previous job was becoming less secure and Conor helped me make the leap into a new permanent role. It was a quick process and a bit of luck with timing. I have spoke to other staff and Vanrath and have always found them helpful as well.

My experience with Vanrath was very positive and stress free. Dan Morgan listened to what I was looking for in my next role and made sure I was applying for jobs that would meet my criteria. I also had interactions with a few other colleagues and they were all very professional and supportive. I would definitely use them again.

Didn't want to speak to soon, but two months into my new job and couldn't be happier.
Thanks to Jack who kept me in the loop at each stage of the process!