Contact Officer (Grants)

Northern Ireland Housing Executive - Grants Contact Officer, Newry

Are you passionate about delivering excellent customer service while making a difference in housing standards and energy efficiency?

Join the Northern Ireland Housing Executive as a Contact Officer (Grants) and play a crucial role in supporting private housing schemes aimed at improving living conditions and enabling people with disabilities to live independently.

About the role:

• Contact Officer (Grants)
• Location: Newry
• Hourly Rate: £11.98 per hour
• Hours: 37 hrs per week (Monday to Friday, 9:00 am – 5:00 pm)
• Contract: Temporary, Ongoing
• Holidays: 35 days pro rata
• Please note closing date for this vacancy is by 4th November 2024 - however you can register your interest for other upcoming vacancies by applying today.

• Customer Contact: Handle customer enquiries, provide advice on grants, and ensure timely communication
• Documentation: Accurately record and file all documentation electronically, adhering to policies and procedures.
• Grant Administration: Offer guidance on eligibility criteria and process applications and complaints related to various grant schemes.
• Coordination: Arrange site visits, inspections, and follow-ups, ensuring customers are kept informed with written confirmations.
• Data Management: Use the bespoke Grants CRM and Microsoft Office suite to manage and retrieve data, ensuring accuracy.
• Team Collaboration: Work closely with your team to meet key performance indicators (KPIs) and contribute to continuous improvement within the Grants service.
• Development & Continuous Improvement: Support the review and update of business systems and processes to enhance service performance.
• Assist the management team in updating standard operating procedures.
• Participate in internal and external meetings and take accurate minutes when required.
  

Applicants must demonstrate by the closing date that they meet one of the following criteria

• 2 A Levels (Level 3*) with 1 year of relevant experience.
  
• OR 5 GCSEs (Level 2*) including Maths and English (Grade C or above) with 2 years of relevant experience.
• OR 3 years’ experience in a customer-focused administrative role with evidence of ongoing learning or training.
  

• Experience in customer service, including call handling.
• Proficiency in using management information systems.
• Strong IT skills, particularly in Word and Excel.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.