Duty Hospitality Manager

Honeycomb is delighted to be exclusively partnering with Carlingford Adventure Centre to recruit for a Duty Hospitality Manger to oversee their residential, banqueting and front of house function. This role is perfect for someone who has experience in overseeing day-to-day operations in a fast-paced environment and who puts customer service delivery at the forefront.

The Client
Carlingford Adventure Centre offers a fun and safe way to try new and exciting outdoor adventures. The journey began in 1990 and has expanded into a well-known centre across the region offering many different outdoor activities including rock-climbing, abseiling, kayaking and more. A major milestone was achieved in 2014 with the launch of Skypark, offering high ropes courses and zip lines across the park. Carlingford Adventure has been more than just a business, it’s a vital part of the local community and continues to expand and grow, are you ready to be part of the journey?

The Role
The Duty Hospitality Manager is responsible for overseeing the day-to-day operations of the catering, housekeeping, and front-of-house departments at Carlingford Adventure and Skypark Carlingford. This role ensures seamless service delivery, high standards of guest experience, and efficient management of resources, including staff and facilities. This role plays a key part in the corporate and group bookings process, ensuring that hospitality services align with guest expectations. Health and safety are paramount, and the manager is expected to foster a culture of safety, quality, and accountability among the staff.

The Responsibilities:

Catering Management:

• Oversee the catering department, supervising 5 cooks responsible for providing breakfast, lunch, and dinner for up to 450 guests per sitting.
• Support the head cook with the management of stock controls, ordering, and inventory processes, ensuring that kitchen operations are well-supplied and cost-effective.
• Maintain the highest standards of health and hygiene within the kitchen.
• Ensure meal charts are communicated clearly to the cooking team on a daily basis, catering to dietary requirements and preferences.

Housekeeping Management:

• Supervise up to 12 housekeepers to ensure the highest standards of cleanliness and presentation across the hostel and holiday home accommodations (350 beds).

• Manage the cleaning and preparation of rooms in advance of guest arrivals.
• Oversee the management of and provision of bed packs as required, ensuring that the bed charts are communicated clearly and accurately to the housekeeping team.
• Ensure that guest rooms, dining hall, toilets and public areas meet hospitality and safety standards.

Front of House Management:

• Lead the front-of-house team, ensuring the highest level of customer service is delivered to all guests.

• Welcome and assist new arrivals, ensuring smooth check-ins and responding to guest inquiries throughout their stay.
• Manage bookings from departing guests and handle new business development opportunities, particularly corporate clients.
• Coordinate hospitality for all corporate bookings, including guest welcomes, exits, and room setups, ensuring everything meets the expectations of corporate guests.

Corporate Events Support:

• Work closely with the Activities Manager to ensure the hospitality aspects of corporate and group bookings are executed to a high standard.

• Manage room setup, guest interactions, and overall event experience from a hospitality perspective, ensuring the smooth operation of all corporate events.

Health & Safety Management:

• Take personal responsibility for ensuring that all health and safety protocols are followed by staff across all departments.

• Promote a culture of safety within the team, making sure that all staff understand the importance of guest and employee safety.
• Regularly review and update health and safety practices, ensuring compliance with legal and company standards.

The Requirements

• Proven experience in hospitality management or centre management, ideally in a high-volume environment.
• Strong leadership and communication skills, with the ability to manage and motivate a diverse team.
• Excellent organisational skills and attention to detail.
• Demonstrated ability to manage budgets, stock, and resources efficiently.
• A solid understanding of health and safety regulations and their application within hospitality settings.
• Experience in managing guest relations, including corporate clients.
• Ability to handle multiple responsibilities and thrive in a fast-paced environment.
• Full-time position, weekend and evening shifts as part of the management rota.
• Duty Manager shifts included as part of the role.

The Package

• Salary €40k
• Attractive annual leave balance
• Free on-site parking
• Career development opportunities

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Louise Quinn, Associate Director, Honeycomb Jobs Ireland. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.