Field Service Engineer

Rollout Engineer – Northern Ireland – Contract - £11 to £13 per hour

REED Technology Belfast are delighted to be partnering a local IT Support organisation, providing Server Engineers for a project based in various locations throughout Northern Ireland. This role is based across NI

Role Summary

Working as part a small team providing IT Support to a Project in Northern Ireland. This role will ensure server and switch deployments are carried out in line with clearly defined build instructions and site requirements. A key part of the role will be acting as a technical escalation point for the other engineers.

Responsibilities

• Deploy servers and switches in a variety of sites across Northern Ireland (travel required)
• This will include the decommissioning and install of old and installation of new hardware and carrying out equipment audits.
• Follow clearly defined installation guidelines and end user familiarisation on new equipment.

• Set standards of excellent customer service and ensure other engineers follow them
• Apply defined Asset Management process and procedures.
• Ability to distribute tasks to team members, to act as escalation point to resolve ad-hoc installation issues.
• Lead a small team and engage with project managers to establish effective shift patterns.
• Work closely with the Company escalation points ensuring handover of issues and customer satisfaction is maintained during the rollout.

Essential Criteria

• Excellent experience in computer hardware and various windows operating systems. Particularly Windows Server 2012 and 2016
• Good experience in a customer facing role preferably gained on a customer site.
• Demonstrate the ability to lead and to work as part of a delivery team.
• Demonstrate the ability to follow processes and documentation.
• Good interpersonal and communication skills.
• Experience in troubleshooting issues as they arise and working to an appropriate resolution.

All candidates must be able to demonstrate a pre-existing right to work in the UK. Documentary proof maybe requested at interview.