Working
Hours: 35 hours per week with
hybrid working and flexible shift patterns available between - 1700,
Monday-Friday.
Salary
Range: £25,600.00 to £30,607.50
per annum
Starting
Salary: £25,600.00 per annum (£14.03
per hour).
To the best of our ability, we
will provide IT equipment to allow for hybrid working but you will require
access to a suitable broadband connection.
Based in the rapidly growing
technology service hub of Belfast, Northern Ireland, we look after high volumes
of media data for producers, broadcasters, copyright societies, publishers and
online platforms.
We offer a range of benefits to
our colleagues including:
· Hybrid
working opportunities allowing for both office and remote working.
· Office attendance from 1 day per week under hybrid
working.
· Flexible full time shift patterns between the hours
of 08:00 and 17:00, Monday to Friday.
· Annual leave increases with service length.
· Employee Assistance Programme, in conjunction with
Inspire Workplace, giving all employees free access to a range of mental health
support services.
· Learning and development opportunities.
· Access to our corporate private health care plan
with Vitality Health Insurance.
· Social interaction to promote a healthy life/work
balance.
· On Music is a family friendly, equality and
diversity compliant and award-winning company, part of the wider Compact Media
Group.
Job Purpose
To develop and maintain
excellent levels of communication with company clients and to keep management
informed of all prominent changes with client accounts. This role includes
general administrative duties, people management, key account management and face
to face contact with both internal and external clients which will involve both
international and domestic travelling on a regular basis.
Role Summary
It is expected the person in
this role will develop an acceptable level of music and copyright society-based
knowledge with a sound understanding of the purpose & function that On
Music Ltd play in the industry. The
role involves working with a range of clients including distributors,
production companies, and music publishers who use the organisations
proprietary broadcast tracking and music cue sheet system. The successful
candidate will need a strong understanding of systems and will be responsible
for closely collaborating with IT to ensure the accurate and timely loading of
supplier data files.
The role requires confidence
with the ability to deal with all levels of client personnel, working
internally with teams to ensure the delivery of the Company’s services in line
with service level agreements. The individual will have an aptitude to establish,
familiarise, maintain, and build strong working relationships with good
communication, social, and interactive skills. A proactive approach to managing
client relationships, along with attention to detail in processing and
maintaining data integrity, is essential.
Key
Responsibilities:
Client Management:
· Liaise with all clients as directed, building, and
maintaining relationships with key individuals within customer companies.
· Work internally with Team Leads to ensure delivery
of contractual obligations to clients and a service of the highest quality.
· Ensure the achievement of client KPI’s as agreed by
Senior Operations Management
· Escalating and resolving areas of concern as raised
by clients.
· Analyse, update and refine monthly service reports,
highlighting to Senior Operations Management any variances, patterns, and
trends. Suggest and implement changes to reflect modern business analytics
utilising Office 365.
· Schedule and attend regular client meetings to
discuss levels of service, current issues and identifying the potential for
upselling. Ensuring that accurate notes containing action points, as required,
are created, and circulated to relevant parties.
· Have an in-depth knowledge of the service each
client is provided with by the Company.
· Understand and have a good level of knowledge
across all systems used both internal and client owned.
· Develop a working knowledge of music copyright
within the media industry.
Account Management
Work with the Senior Operations
Management team to:
· Coordinate service level agreements, statement of
works and all addendums to frameworks with clients. Ensuring these are in place
for every service carried out and are updated in line with renewal dates.
· Manage the invoicing process for all customers in
care.
· Optimise resource allocation for each service by
analysing resource costs to revenue received from client companies.
General
· Liaise as required with the Business Services
department to arrange and account for all travel and expenses.
· Be wholly responsible for direct reports in your
care providing pastoral support and mentorship where appropriate.
· Collaborate, cooperate, and consult with colleagues
within the matrix of the operational team.
· To liaise with the HR team in relation to staff
under your supervision for holiday, sick and TOIL and all office issues
arising.
· To adhere to the terms, conditions, and good
practices of the company within the Company’s Handbook
· To maintain good working relationships and
co-operate with your co-workers as should be expected as standard work
practice.
· To attend client’s premises or other sites as
required by management.
· Any other duties, within reason and capability as
agreed with the Managing Director.
· To be of general assistance to the Operations
Manager and the general day to day running of the Company.
PERSON
SPECIFICATION
Essential Criteria
Experience
· 2 years proven track record in client services /
account management
· Experience in a client facing role
Knowledge /
Skills
· Excellent verbal and written communication skills
including the ability to articulate clearly difficult messages
· Strong interpersonal skills including an ability to
build rapport with customers
· High degree of computer literacy including use of
Microsoft Office
Competencies
/ Behaviours
· Ability to work flexibly to meet the needs of the
business
· Preference for working with small collaborative
teams with minimal direct supervision
· Problem Solver – uses reasoning, experience, and
information to hand to creatively solve issues
· Excellent decision-making skills with the ability
to plan and strategise
· A keen attention to detail in relation to planning
and financial management
Desirable
Criteria
· Qualification in Account Management, Business,
Marketing or related discipline
· Knowledge of broadcast media industry and / or
music copyright societies would be advantageous
APPLICATION
INSTRUCTIONS
The application pack and form
can be downloaded below. Alternatively, please visit
http://www.on-music.tv/careers
The closing date for receipt of completed
applications is Tuesday 19th November 2024 at 12 Noon.
Shortlisting and interviews will take place as
soon as practicably possible after the closing date.
The successful applicants will start in the
position as soon as possible after completion of interviews and with
appropriate consideration given to notice periods.
Please note, interviews may take place
virtually via video call.