Our client, A Large public sector organisation, based in Antrim are looking for an Executive Officer Grade 2 (EO2) to join their team
Duration: 51 weeks with the possibility of extension
Rate of pay: £14.50 per hour
Start Date: 4th November
Hours: Monday to Friday - 9am-5pm
Location: Antrim JBO, 20 Castle Street, Antrim, BT41 4JE
Main duties and essential skills may include, while not limited to:
- Discretionary Support claims processing/reviews/checking, to include use of relevant internal systems, application of controls/checks, guidance and legislation, use of microsoft office packages to make accurate and timely decisions. End to end claims process.
- Providing office cover during operational hours.
- Updating management on statistics and performance.
- Excellent customer service skills to include dissatisfaction and complaints management and application of unacceptable customer behaviour guidance.
- Proactive to work as part of a team/lead a team and deliver results. Ability to work on own initiative.
- Identify and implement service improvements.
- Adapt and implement change.
- Any other duties as directed by the line manager.
Essential Criteria:
** 5 GCSE's A-C including Maths & English (We will require proof at time of application) and 2 A Levels **
**Please note that successful applicants will be required to complete an AccessNI check*