Our client is looking for an Administration Officer to join their team!
Rate of Pay: £12.59
Location: Derry/Londonderry - Strathfoyle
Start Date: 30th October
Duration: On-going contract
Hours: 37 Mon-Fri
Job Duties:
The successful candidate will be working as part of the ‘Move to UC’ team as a case manager supporting claimants
through the managed migration process as they make a claim to Universal Credit through award calculation. You will also be at the forefront providing insight to contribute to the evolving design and learning that will shape the customer experience as we scale in 2024 / 2025.
Main Duties include:
Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
Working collaboratively to deliver results and the ability to work within and contribute to a team environment.
Ability to work in a pressurised telephony environment.
Good verbal and written communication skills.
Ability to build rapport with colleagues and customers.
Ability to work accurately within set deadlines and to achieve targets.
Basic IT skills with an aptitude for learning new systems.
Being organised with good time management skills.
Excellent interpersonal skills.
Some element of home working will be required.
Leave is not permitted during the first 5 weeks to facilitate a period of training and consolidation. Hybrid working will be considered after a period of time.
The Telephony lines will be open from 8am – 6pm
Essential Criteria:
- Must have 5 GCSEs including Maths & English
Access NI application will be required
If you are interested, please apply via link or contact Kerri Kyle at TRC
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