Contact Daniel Bradley | | Aftercare Manager (Engineering) - Dungannon - Permanent Riada is partnering with a cutting-edge, industry-leading manufacturing company based in Dungannon, County Tyrone, and we’re on the lookout for an experienced Aftercare Manager to join their team. This is your chance to step into a pivotal role within a global organisation that places a strong emphasis on customer care and support! What's on offer for you?
- Competitive Salary: Salary that recognises your experience and expertise.
- Work-Life Balance: Enjoy a Monday to Friday schedule.
- Comprehensive Benefits: Access a Health Cash Plan, Health Insurance, Pension, Life Assurance, and much more.
- Wellness Perks: Take advantage of discounted gym memberships, high street discounts, and insurance options.
- Recognition & Rewards: Celebrate your milestones with Long Service Awards and enjoy social events with your colleagues.
- Sustainability Initiatives: Participate in Cycle to Work and Tech Schemes.
- You’ll be at the forefront of our client's global customer care and support function. Partnering with the Head of Customer Care & Aftercare Services, you will help shape and implement a strategic business plan that aligns operational goals with ambitious vision.
Key Responsibilities:- Provide strong leadership and guidance to your team, ensuring clarity in both everyday and high-pressure situations
- Inspire and motivate your team to align with company’s values, fostering a culture of collaboration and excellence
- Set best-in-class standards for service teams, focusing on hiring, mentoring, and performance management
- Build trusted relationships with employees, suppliers, and customers
- Champion a “safety first” culture by ensuring compliance with health, safety, and environmental policies
- Drive continuous improvement by analysing warranty cost data
- Lead initiatives to enhance customer experiences, develop training programmes, and work towards a unified technical support system
Criteria:
- A higher education degree in a technical discipline and a minimum of 5 years of experience in Customer Care
- Strong technical acumen in mechanical, electrical or hydraulic systems
- A natural leader with a hands-on approach, who can motivate and empower teams
- Excellent customer relationship skills
- Proficiency in Salesforce and Microsoft Office Suite, especially Excel, Word, OneDrive, and PowerPoint
- The ability to manage a varied workload while maintaining high service levels
- Willingness to travel internationally as needed
Ready to make an impact? If you’re excited about this opportunity, don’t hesitate to apply online, email , or give Daniel a call at to discover more about this position and other opportunities we have available.
Riada Resourcing is an equal opportunities employer.
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