VANRATH are delighted to be assisting a fantastic FMCG (Food) based company with the recruitment of a Customer Service Manager. Fantastic company to work in.
This will be based in the Company's site in Newry
Salary:
Fully Negotiable + Fantastic Benefits Package - Yearly Salary Reviews - Progression Opportunities
Responsibilities:
Manager of the Customer Service Team
1. Operations Management:
- Oversee the day-to-day operations within the Customer Service Department, ensuring smooth and efficient service delivery.
2. Team Leadership and Supervision:
- Supervise the customer service team, ensuring they provide professional, friendly, and responsive service that meets customer needs.
- Conduct performance reviews for team members, providing constructive feedback and setting realistic, achievable goals aligned with business objectives.
- Train and onboard new team members, providing a structured program to ensure they understand industry-specific processes and standards.
3. Customer Service and Issue Resolution:
- Address customer complaints promptly, ensuring they are monitored, recorded accurately, and resolved with effective solutions.
- Monitor and manage special orders or customer requirements, ensuring they are fulfilled accurately and on time, from the initial request to final delivery.
- Review and implement industry-specific processes tailored to the food manufacturing sector to improve service quality and operational efficiency.
- Ensure all orders are processed accurately and before the daily cut-off time to meet production and delivery schedules.
- Manage the orders inbox, ensuring timely responses to communications and fair distribution of workload among team members.
The Ideal Person:
- 1. Industry Experience:
- Strong experience in the food manufacturing or food services industry, preferably with a focus on customer service management.
2. Communication and Leadership:
- Excellent communication and interpersonal skills, with the ability to effectively manage a team and build strong customer relationships.
3. Problem-Solving and Customer Focus:
- Strong problem-solving skills with a proactive and customer-focused approach.
- Ability to work under pressure in a fast-paced environment, ensuring high levels of customer satisfaction.
4. Commercial and Analytical Skills:
- Commercially minded with the ability to analyse data and implement changes to improve service quality.
5. Organizational Skills:
- Strong organizational skills and attention to detail, ensuring that all customer requirements are managed effectively.
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Phil Doherty in the strictest confidence.
Worked with Daniel to get a placement I wanted and really appreciated the support he provided during the process and the quick turn around to get me a suitable start date and contracted rate above my expectations.
Robert Apps dealt extremely professionally with my application and secured me an offer for a superb job. At all times his advice and updating was first class..... exceeded expectations
All my interactions have been very positive. They have great contacts in the public and third sector and place clients carefully after listening closely to requirements and preferences. They are good at keeping in touch and meeting client expectations throughout the recruitment process.
Worked with Jordan Burns. Amazing - exceeded expectations. Highly recommend!!
‘’Would highly recommend Vanrath. After uploading my cv I was contacted the next day and they were able to find a permanent suitable role for me very quickly. They were very helpful and supportive through the entire interview process and were able to negotiate a very good job offer which I was delighted with.’’
‘’5*'s for Vanrath. They found me a suitable agency post right away, it was a great fit, now I have got the job permanently! Very personable and knowledgeable to deal with and always took the time to understand and help out. Extremely professional service all round.’’
‘’VANRATH were very helpful the whole way through the recruitment process. They gave me plenty of follow up phone calls to check everything was going well with my new employer.’’