Customer Quality Manager (Manufacturing) £45k - £50k

Customer Quality Manager

Based in the Dungannon area my client is a successful forward-thinking high-volume manufacturing company (not engineering) who are market leaders in their field. They are currently seeking to recruit a Customer Quality Manager who has recent experience working in a manufacturing environment. This is a brand new role due to expansion so you can really put your own stamp on it. On offer is a salary of £45,000 - £50,000, pension, healthcare, life assurance and an early finish on Fridays.

Role – Customer Quality Manager

· Maintain and continuously improve highly effective procedures for complaint processing and investigation. This includes handling customer complaints promptly and effectively.

· Liaise with Customer Services Team in resolving customer quality related issues and provide point of escalation for the Customer Services Team where required.

· Attend regular meetings via Teams with Customers and act as company’s quality representative.

· Monitor customer feedback, respond and act where necessary - identify trends and proactively and trend the status of Customer Replacement and associated Quality Metrics.

· Liaise with Quality Manager and production departments to provide solutions and drive closure of Replacement NCRs and ultimately reduce recurring issues and close out times.

· Ensure Quality Metric data is accurate and always reflects actuals.

· Conduct a Root Cause Analysis and assign area responsibility for implementation of Corrective Action for Customer Complaints and Customer Replacements.

Person – Customer Quality Manager

· To be suitable you must have recent experience working as a Quality Manager in a manufacturing environment.

For a confidential conversation regarding this Customer Quality Manager job contact James Coulter. Alternatively send your CV by applying below. C-Tech Recruitment is a Dungannon based engineering and manufacturing recruitment agency with 20 years technical recruitment experience specialising in the Northern Ireland market. C-Tech Recruitment are acting as an employment agency for this role.