Receptionist

Vanrath are delighted to be recruiting for a Receptionist role on behalf of a luxury hospitality group in Ballymena working on a temporary to permanent basis.

What’s in it for you?

• Full time hours Monday – Sunday (Rota based) Based on 5 days out of 7
• Hours fall anytime between 7am and 10pm
• Temp with the view to going perm
• £12.52 to £14.02 depending on experience

About your next employer
Your main role will be to manage all the check-in/out of guests, as well as operating our main switchboard. You must be someone with a welcoming, friendly demeanour, someone who is ready to answer any questions the guests may have about the Resort and the local area.
If you have a passion for delivering excellent customer service and want to work alongside a supportive team then this may be the role for you!

What you’ll do
About you

• Dealing with all guest queries – by phone, post, online, and face-to-face.
• Maintaining a good knowledge of all the services in order to deal with daily client queries and bookings.
• Identifying and maximising sales opportunities in all client queries/contact.
• Carrying out reception procedures as per the daily checklists.
• Carrying out administrative duties as required.
• Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.

Essential criteria, applicants must have;

• At least 6 months’ experience working in a dynamic, fast-paced environment in a customer-facing role.
• Previous Reception experience
• Confident IT skills to include word and excel.
• Experience or an interest in the hospitality industry.
• A good customer service background with the ability to demonstrate skills that deliver outstanding customer service.
• Strong interpersonal and communication skills.
• Be warm, friendly, and energetic with great pride in your overall appearance.
• A flexible work approach.

Desirable criteria;

• Previous experience gained in a hotel
• Previous experience working in the Hospitality sector.
• Previous experience working as a switchboard operator.

IND02

To apply today contact Leanne Garrett in the strictest confidence.