Service Desk Analyst

Service Desk Analyst

Responsible for providing first line support via phone/email, processing incidents and Service Requests, using the ITIL incident management and request fulfilment processes, in line with Service Desk objectives to triage and manage incidents and problems, enabling incident/problem resolution or workaround. The post holder must ensure that all requests assigned to him/her are dealt with efficiently and effectively, and that any project work is completed to a high standard.

Please refer to the Candidate Brief below for further details of role responsibilities.

Applicants MUST be able to demonstrate in their application and where necessary at interview:

Essential Criteria

1. 5 GCSE’s at Grade C or above (including English and Maths) or equivalent
2. Minimum of 2 years relevant experience, in a similar role, involving very similar challenges and responsibilities.
3. Two years of experience in good organisational skills with the ability to prioritise workload to deliver ICT service levels
4. Two years of experience in good communication skills, both oral and written with an ability to persuade and change behaviour.
5. Experience supporting of Windows 10 and above.
6. Experience of supporting desktop applications including Microsoft Office support.
7. Experience of Active Directory and Microsoft Office 365

What is on Offer

Salary

Salary scale of £28,441 to £34,761 per annum

Location

Westland, 40 Old Westland Road, Belfast, BT14 6TE.

What we Offer

• Generous annual leave and public/privilege holidays
• Flexible working and family friendly policies
• Hybrid Working (applicable to some of our roles after three months following onboarding and training)
• Occupational sick pay
• Employee assistance programmes
• Cycle to work scheme
• One of the largest corporate volunteering schemes in NI
• Award winning health and wellbeing programme which focuses on supporting four key area of employee health; Physical, Mental, Social and Financial

How to Apply

To submit your application, please click APPLY NOW.

For additional information about the role please download a Candidate Brief from the Additional Documents section below.

Closing date for submission of Applications: Monday 28th October 2024 at 10.00am

Interviews:

Wednesday 6th November 2024
Thursday 7th November 2024