Mobile Customer Service Attendant- Coleraine Area

Functional Team: Customer Service - Attendants

Reports To: Attendant Regional Supervisor/Manager

Responsible For: No Staff

Location: Coleraine Area

Working Hours: 37.5, 5 days Monday to Sunday – 4 week Rota

 Salary: £23,490 per annum + Company Car

Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external.   The Mobile Customer Service Attendant will support company operations by providing effective parking enforcement, customer service and marshalling activity on client sites as required. 

You’ll manage patrolling of the car park(s) to ensure the terms and conditions are being adhered to and be first point of contact for customer parking support and technical queries.

To succeed in this role, you need to be positive, resilient, a confident communicator and promote our blend values at every opportunity.

About The Role

KEY DUTIES AND RESPONSIBILITIES:

• Provide customer service and parking related guidance to car park users whilst enforcing the clients parking policy
• Proactively patrol the car park(s) to enforce and advise on parking restrictions as required
•   Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice.
• Proactively identify signage/equipment issues which require investigation and provide first line maintenance
• Professionally manage challenging conversations with car park users
• Take a proactive approach in managing traffic flow on the car park as required
• Undertake vehicle immobilisation
• Liaise with internal departments and the client to improve parking compliance on-site
• Report all Health and Safety risks, incidents & accidents
• To adhere to company policy and compliance when enforcement action is required
• To remain up to date on the GDPR & H&S requirements of your role
• To remain up to date on industry standards
• Champion our BLEND values: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence

Required Criteria

• Full Drivers Licence
• A minimum of 1 year’s prior experience in a customer-facing role
• Clear verbal communication to provide direction and deal with enquiries
• Good time management and organisational skills
• Ability to work productively under pressure while maintaining a positive outlook
• Basic IT Skills

Desired Criteria

• A minimum of 1 year’s prior experience in parking management, site security or other similar service industry
• Previous experience with parking management systems & handheld devices
• Conflict resolution training
• Knowledge of local area

Skills Needed

Customer Service, Ability to Identify and Anticipate needs, Time Management, Organisational skills

Salary

£23,490.00 per year