We are currently recruiting for an Admin Officer based in Ballymena
Start date: 14th October & 11th November
Location: Ballymena
Duration: Initially 51 weeks with possibility of extension
Hours of work: Between the hours of 8am-8pm - Training is usually Monday to Friday 9am-5pm
Rate of pay: £12.59 per hour
Main Duties:
Will be working as part of the ‘Move to UC’ team as a case manager supporting claimants through the managed migration process as they make a claim to Universal Credit through award calculation. You will also be at the forefront providing insight to contribute to the evolving design and learning that will shape the customer experience as we scale in 2024 / 2025.
Pre-Claim Team:
Answering telephone calls and signpost to further support made into a bespoke helpline available during normal business hours 8am to 6pm Monday to Friday.
Take follow-up action after the Migration Notice has been issued
Implement extensions to “Claim by” Date
Send reminders
Carry out cancellations/deferrals
Update the Move Service
Action the “Notify IS and Record Overlapping Benefit to do” as part of claim termination work
Responsible for the Enhanced Support Journey (outbound calls, vulnerability check and potential Visiting Officer referral)
Essential Criteria:
- 5 GCSEs A-C including Maths and English (Must be able to show proof)
- Must complete an Access NI
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Matching this job role: Administrative Officer
The Recruitment Co.
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2nd Floor, State Building,
Arthur Place,
Belfast,
BT1 4HG
Job Ref: AC1/Ballymena