Junior IT Support Analyst

Junior IT Support Analyst

Location: Bangor (Office based position)
Starting Salary: Not disclosed
First salary review: On completion of initial probation period
Hours: 40 hours per week
Educational Requirement: ‘A’ levels (or equivalent)

Wilson Nesbitt is seeking to recruit a Junior IT Support Analyst for a full time entry level position in its Bangor office. The position will provide support to the firm within our innovative, experienced and collaborative IT department.

Comprehensive training will be provided. The role provides a great opportunity to develop a rewarding career in legal technology.

For further information and to submit an application form, click APPLY NOW.

Key Responsibilities

• Provide support on a range of IT hardware, software and network related issues
• Log service desk tickets, handle user queries and diagnose / deliver solutions to basic level issues
• Liaise and communicate with team members effectively to resolve/escalate more complex issues
• Build knowledge of firm IT systems to continually improve capability to support and provide guidance to colleagues
• Complete routine support tasks and processes in relation to IT support services
• Liaise with third party suppliers to address service issues or requests
• Liaise with colleagues across departments. Undertake assigned tasks that contribute to firm-wide projects or initiatives
• Uphold firm security standards and policies

Skills Required

• Experience of providing first line technical support (desirable not essential)
• Understanding of cloud services such as Office 365 and Azure (not essential/training will be provided)
• Familiar with Microsoft office applications
• Passionate about IT and customer service, thinks strategically and drives performance
• Keen to help others; demonstrates proactive and positive attitude
• Great communication skills and confident talking to colleagues/suppliers

What Wilson Nesbitt will offer you?

• Comprehensive training and experience
• Career and salary progression opportunities

Despite being around for 75 years Wilson Nesbitt is widely considered to be one of the most modern and progressive law firms in Northern Ireland, with offices in Bangor and Belfast offering a wide range of legal services. We are a forward thinking, inclusive and diverse employer and you will be joining an exciting team of enthusiastic, professional individuals working together in a collaborative and supportive working environment.

We have started and developed the careers of hundreds of legal professionals in Northern Ireland. You can take your first step by joining us in this challenging and rewarding role!

Closing date for applications as 10.00am on Thursday 31st October 2024.