Online Team - Customer Service - Belfast 24k

VANRATH are delighted to be assisting a leading Digital Print organisation with the recruitment of a Customer Service Advisor (Online Team). This is an award winning employer with a fantastic reputation and focuses and staff progression.

Location: Dargan Crescent

Salary - £23,795 - £24,000

Hours - Mon-Fri- 09:00-17:00

Responsibilities:

• Using our bespoke IT systems and product knowledge to help with customer requests in a friendly, professional and empathetic manner, via web chat, email and phone.
• Gain extensive knowledge of our products and services that we offer.
• Be able to quickly resolve any queries or complaints including arranging reprints and being able to give clear solutions to customers issues.
• Ensure that all customer enquiries and complaints are followed up and dealt with promptly and using emotional intelligence.
• Work with our different departments to get solutions to customer issues or where you see possible improvements.
• Work with couriers to deal with delivery issues.
• Be driven to always achieve and maintain top quality customer service levels.
• Any other reasonable duties as required, or at the request of management.

Essential Criteria:

• Drivers License due to the location of the role (Dargan Cresent)
• GCSE Maths and English at Grade C or above or equivalent.
• Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
• Must have a high level of accuracy, to be able to effectively multitask and manage your own workload.
• The ability to learn new systems and processes quickly.

Desirable Criteria

• 1+ years’ experience of working in a sales or customer service environment including resolution of complaints.
• Previous experience in the print industry.

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact PhilDoherty or in the strictest confidence.

‘’I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.’’

‘’Very pleased with the service provided and extremely appreciative to VANRATH, who I’d highly recommend.’’

‘’I recently registered with Vanrath and met with their consultant Aisling Bishop to discuss my CV and previous work experiences. I was very impressed at the range of employers that Vanrath works with, the roles that they have on their books and the service that they provide to job seekers. I feel confident that Aisling and the Vanrath team will work to find me a post that fits my interests as well as my experiences.’’

‘’VANRATH helped me secure an amazing permanent role. I could not thank them enough for this amazing opportunity. They made sure to contact me every step of the way even if it was just to check in with how I was feeling with regard to the role, I found them extremely friendly, efficient and supportive. I highly VANRATH. The whole experience was amazing start to finish. The company deserves 5 stars!!’’