Apple Recruitment are recruiting for a
Temporary Visitor Experience Supervisor
on behalf of the NI Assembly.
Job
Purpose
The role of the Visitor Experience
Supervisor is to assist in leadership, operation and development of the team
responsible for provision of high-quality visitor experience and services in
Parliament Buildings. This is a new
team, charged with ensuring all those who visit Parliament Buildings,
regardless of the purpose of their visit, are welcomed and assisted
appropriately. The team will provide a
‘front of house’ function; deliver tours; manage organisation of internal and
external events; and collate and distribute information about ‘what’s on’ in
Parliament Buildings. The role of Visitor Experience Supervisor will be
required to motivate their team and lead by example. This role would be best suited to someone who
is a strong communicator with a passion for working with people.
Work
Pattern:
The duties of this post require
attendance at Parliament Buildings on each working day. There may be occasional
scope for working at home, subject to business need and at the discretion of
the Head of Business.
The standard working week is 37 hours
(excluding meal breaks) across 5 days, Monday to Saturday. The hours of work
each day will be scheduled between 8.00am and 6.00pm. Working hours will be
dictated by the mode of operation of the Northern Ireland Assembly (the
Assembly) and will involve work into late evenings and on occasion, public
holidays. You will also be required to work such additional hours as may from
time to time be reasonable and necessary for the efficient performance of your
duties. The Assembly Commission will provide at least 10 working days’ notice
of your work pattern for each week. As far as reasonably possible, you will be
provided with 3 working days’ notice of required overtime.
Job
Description:
The main duties and responsibilities of
the post are:
- Welcoming
visitors to Parliament Buildings, proving them with information, assisting
them appropriately and managing any specific access requirements.
- Assisting
the Visitor Experience Manager with day-to-day management of the Visitor
Experience team, deputising as required and problem-solving issues as they
arise.
- Providing
leadership and training to the Visitor Experience Officers, ensuring high
quality service delivery and adherence to the Northern Ireland Assembly
Commission’s (the Assembly Commission’s) values; skills and behaviours;
and policies and procedures.
- Managing
the tour programme to ensure all public, private and VIP tours are covered
on a daily basis.
- Managing
the quality of tours and overall visitor experience, ensuring consistency,
accuracy and timeliness in all tours and professionalism in all
interactions. The Visitor
Experience Supervisor will also be required to take tours and give
presentations to groups on a regular basis.
- Overseeing
reception, ensuring adequate staff cover, problem solving issues as they
arise and providing reception cover if required
- Assisting
the Visitor Experience Manager in the management of
events in Parliament Buildings and be a key point of contact for event
organisers, allocating duties to the Visitor Experience Officers as
required, problem solving and providing timely and accurate information to
organisers and Members.
- Assisting in the collation and publication of
timely and accurate information about ‘what’s on’ in Parliament Buildings
for internal and external audiences; to include digital screens, email,
website, social media and other formats as required
- Working
collaboratively with other business areas to ensure reception duties and
tours have adequate cover, and that all visitors to Parliament Buildings
are known to reception.
- Maintaining effective relationships with key
stakeholders including Members, managers, event organisers and members of
the public.
- Attending
meetings, minute taking and capturing actions/notes and proactively following
up on actions to ensure timely delivery.
- Providing
guidance and assistance to Members, their staff and other parliamentary
staff on policy and procedural issues in relation to the Visitor
Experience business area;
- Researching and preparing accurate and timely
information.
- Effectively
using Microsoft Office and bespoke internal Assembly software systems and
databases.
- Checking
and processing invoices for payment through electronic payment system.
- Monitoring
spend against budget and reporting to line managers or budget holders.
- Managing information and records in
accordance with established policies and statutory requirements including
the gathering of information and co-ordination of responses to information
requests including Freedom of Information requests.
- Complying with all Assembly
Commission’s staff policies and procedures including Equal Opportunities
and Dignity at Work policies and procedures;
- Carrying
out other duties that the Assembly Commission reasonably requires of you.
If you wish
to apply or would like more information, please email your CV in Microsoft word
format to Caroline by clicking on the link below by noon on Wednesday 9th
October 2024 @ midday. You must also
include a bullet pointed synopsis at the top of your CV demonstrating how
exactly you meet the Essential Criteria below:
At the closing date for applications,
applicants must have:
Essential
Criteria:
Applicants for the post must, by the
closing date for applications, have:
1.
At least a primary degree, minimum 2.2 classification, in any subject.
Applications will be considered from applicants with formal qualifications of
an equivalent or higher standard to those stated;
AND
At least two years’ experience in a) – d)
listed below:
OR
2.
Four years’ experience in each of the following:
a)
working in a dynamic and busy customer-facing role at supervisory level.
b)
leading, motivating and developing staff including on-boarding; training
and development; and performance management.
c)
Communicating accurately and clearly (both in writing and orally) complex
or detailed information to stakeholders such as colleagues, managers, customers
or members of the public.
d)
Effectively using Microsoft Office to manage information, create
documents and assist in providing a quality service to stakeholders such as
colleagues, managers, customers or members of the public.
Further
Details:
·
Hourly Rate based on £33,407 per annum
·
Duration: 6 months +
·
Closing Date for CV’s: 12 noon Wednesday 9th October
2024
If you wish to apply or would like more information, please email
your CV in Microsoft word format to Caroline by clicking on the link below by midday
on Wednesday 9th October 2024.
Applicants must ensure their CV is accurate and up to date. The CV
should include your full employment history inclusive of dates, all academic
achievements and full personal contact details.
Please note only applicants that match this criteria can be
considered for the role.
Apple Recruitment Services is acting as an Employment Agency in
relation to this vacancy. Apple Recruitment Services is an Equal Opportunities
Employer.