CITYVIEW
MEDICAL
JOB DESCRIPTION CLERICAL OFFICER
RESPONISBLE TO: RECEPTION
MANAGER
REPORTS TO: PRACTICE MANAGER
MAIN RESPONSIBILITIES:
1.
Reception of patients into the Practice; dealing with all personal and
telephone enquiries from patients wishing to see a doctor or member of the
primary care team and operating and maintaining a computer appointment system
for same. Directing patients to Doctors
on arrival and ensuring a steady flow.
2.
Taking details of prescriptions, processing electronic prescription
requests. Handing out signed prescriptions to patients and chemist
representatives and completing appropriate forms.
3.
Electronic filing of medical records, hospital letters, reports, etc. Data
entry to clinical system. Manual filing
as required.
4.
Typing of all correspondence, letters, reports, etc as required and
operating word processor/computer.
5.
Telephone duties: dealing with emergency calls, requests for home
visits, arranging of interpreters as required.
6.
Processing mail – incoming and outgoing.
7.
Dealing with all enquiries either by telephone or in person in a
courteous accurate and efficient manner to all patients, members of the public
or members of the multidisciplinary team.
8.
Follow all practice procedures and adhere to practice policy. Attend
all training sessions arranged by the practice. Ensure that at all times that
the practices commitment to equal service to all regardless of age, sex, sexual
orientation, race & disability is upheld in dealing with patients, members
of the public and other professionals.
9.
Become fully conversant with all Fire & Health and Safety
procedures and to follow them.
10.
Any other duties appropriate to the post as directed by the Practice
Manager/Reception Manager.
11. Maintenance of confidentiality in all
matters relating to patients and practice functions.
The
duties and responsibilities of the post are not meant to be definitive nor
restrictive and will be modified to meet changing needs.