Admin Officers - Belfast 4th Nov

We are currently recruiting for AO’s for our client based in Belfast city centre . The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: 4th Nov

Rate of pay: £12.59

Duration: 51 weeks

Hours of work: Full time 37 Hours per week

The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.

No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.

Key Responsibilities:

This is a long term assignment consisting of 6 weeks online training and consolidation. Successful candidates will remain office based for up to the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance.

No leave can be granted training and consolidation.

Job description:
Your responsibilities will include, but not be limited to:-
•To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls.

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  To help and support our diverse group of customers by delivering a quality service, communicating clearly and effectively, providing accurate information, and influencing/negotiating to successfully resolve queries and/or action any changes to their personal circumstances in what can be difficult and sensitive situations.
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  Take personal accountability for every customer/stakeholder you have contact with.
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  Consider each customer’s case as a whole, making the right decisions at the right time.
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  Give clear and explainable reasons for your decisions.
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  Be polite and professional, treating customers with respect.
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  Adapting your behaviour to meet the needs of our diverse customers.
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  Maintaining clerical and electronic records.
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  To listen, be honest, be empathetic and compassionate and always remain composed and professional in what can sometimes be a challenging environment.
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  To protect Departmental and our customer’s personal information adhering to all security policies and procedures.
• To ensure that all actions required to maintain the claimant’s digital account are completed promptly and accurately.
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  To work on your own and collaboratively, effectively, and flexibly within a team and contribute towards team expectations.
• 
  Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
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  Use a range of computer systems, telephony, and digital platforms.

Sickness/Absence:

Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case basis.

Essential Criteria applicants must have:

• five GCSE/GCE passes (at A, B or C) with Maths and English
• Proof will be required at the first stage of registration. Without this we cannot take your application forward.

( Proof of certs required )

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use own initiative.

Please send your CV via the link or to

RecCoBelfast