Artemis Human Capital are delighted to be assisting our
client with the recruitment of a Claims Handler to join the team. You will be
joining an organisation that embodies its company values of being Honest, Open,
and Trustworthy.
The
role is responsible for undertaking the case management of insurance claims
made by clients. The role requires the post holder to provide excellent
customer service in line with FCA and Company guidelines.
Duties
and responsibilities:
·
Responsibility for the administration of all classes of commercial
and personal lines claims.
·
Dealing with claims including but not limited to household,
domestic, motor, third party recoveries, subsidence, public and employer
liability, personal injury and a wide range of commercial insurances.
·
Duties
may include but are not limited to: taking first notification from the client, issuing
claims forms, validating the claim against the policy coverage, liaising with
insurers, loss adjustors and uninsured loss recovery companies, providing
customers with advice on mitigating their loss and how their policy may react,
ensuring premiums have been paid, informing customers on how their policy
premiums may be affected by their claim and passing the full settlement to the
client.
·
Identifying
suspicious, complex or high value claims and raising these with management.
·
Create
new claims files upon notification of a new claim and record using IT software.
·
Ensure
all claims follow the policy conditions and consult with senior management or
legal representation if necessary.
·
Processing
claims quickly and correctly, working on behalf of the client/customer and
liaising with Insurers as appropriate.
·
Ensure
all business activity fully complies with FCA regulation and company procedures
as detailed in the Conduct Polices and Guides to Best Practice.
·
Handle
any complaints in accordance with regulation, the Company’s Conduct Policy and
Guide to Best Practice.
·
Demonstrate
excellent organisational skills,
accuracy and attention to detail. Have the ability to analyse information and
manipulate data in order to create meaningful reports for analysis. Collating and
providing timely management information to the Directors
·
Demonstrating
exceptional customer service skills at all times.
·
Able
to handle all queries in a professional manner.
Criteria
·
Previous
experience in a Claims Handler role working for a Broker or Insurer.
·
Knowledge
of the end to end claims process.
·
Knowledge
of the basics of insurance cover for policies.
·
Ability
to work to a high level of accuracy.
·
Ability
to prioritise and follow the end to end claims process.
·
Ability
to build effective relationships with clients and insurers.
·
IT
skills including Microsoft Office programmes.
·
Minimum
two GCSEs (grade 4/C or above) or equivalent qualification
Contact
Get
in touch with Nicky Strutt for a confidential discussion