Parts & Service Co-ordinator

Parts & Service Co-ordinator

Department: Service

Responsible to: Service Supervisor

Overall purpose of the job

• To plan all parts & field service activities to a high level of customer service, ensuring all engineering resource is fully utilised. Completion of all processes to enable accurate and timely billing of work

Responsibilities

• Identifying parts, preparing quotes and orders in line with customer enquiries and agreed internal parts processes
• Managing engineers' parts requests and updating all relevant internal systems
• Managing enquiries in line with internal and external customer Service-Level Agreements
• Building and enhancing relationships with both internal and external customers
• Support the Service Controller in daily planning activities ensuring a smooth an efficient flow of parts to engineers
• Managing and processing purchase orders
• Usage of Company CRM system and customer portal systems
• Monitor and control service, resolving client technical/administrative queries and escalating/delegating where required
• Carry out invoicing and job costing tasks
• Ensuring paperwork is sent to customers and records are kept up to date
• Review and investigate customer queries and escalate where required
• Observe & demonstrate behaviour in line with the core values of the company
• Assisting with the processing of warranty claims in a timely manner
• Provide support to parts sales during busy periods and absence

Key Result Areas

• Up to date and clear administration
• To assist with maintaining WIP at a manageable level
• To assist with processing of service jobs & invoices
• Effective time management and allocation of resources
• Support the Service Controller to plan Field Service Engineers (including 3rd party Engineers) effectively and efficiently
• Management of customer enquiries
• Monitoring engineers documentation
• Ensure best practices are used when distributing Field Service Engineer’s jobs

Standards of Performance

• To maintain and develop current processes and procedures in the upkeep of the internal documentation
• To maintain a high standard of customer service at all times
• To actively support the Service Controller and play a part in the planning and coordinating of all service work that is due to be carried out
• Develop own competence to meet requirements of job
• Undertake any other duties consistent with the purpose of this job

Person Specification

• Excellent communication and customer service skills
• Ability to prioritise own work effectively
• High level of organisation
• Ability to work as part of a team
• Relevant parts experience within motor factors or commercial vehicle industry

Interested applicants please submit your CV, via clicking APPLY NOW.