Title: Administrative and
Support Officer – Belfast Hub
Responsible To: Administration Coordinator
Location: Albany House, 73-75
Great Victoria Street, Belfast, BT2 7AF
Hours of Work: 37.5 Hours per week Monday to Friday 08:45am to 17:00pm with a 45 minute
unpaid lunch break.
Duration: Permanent
Salary: £22,308 FTE per annum
Purpose:
Victim
Support NI supports people affected by crime in NI. We are recruiting for an Administration &
Support Officer who will support our service to ensure that we can continue to
provide victims with the high-quality support they need in the aftermath of a
crime. Whilst having an ability to work
on your own initiative, you will also work well as part of a team.
The main
purpose of the role involves the provision of initial support to
victims/witnesses of crime and the maintenance of effective administrative
systems that support this engagement process.
Essential Criteria:
Qualifications and Experience:
• 5 GCSE’s /O’ levels
/ Equivalent including English and Maths grade C or above with a minimum of one years’ experience in the provision of an effective administration service in an
office environment
Or
Five years’ experience in the provision of an effective administration
service in an office environment
Skills and Experience
• Proven organisational
skills in an office environment
• Proven interpersonal
skills, both verbal and written, with particular experience of making and
receiving high volume telephone calls during peak periods.
• Experience of both
internal and external stakeholder engagement
• Experience of dealing
with confidential information - both verbal and written
• Experience of dealing
sensitively with people in emotive situations
• Proven record of valuing
accuracy and attention to detail within your work
• The post holder must be
proficient in the use of Microsoft Office packages
• Experience of inputting
data into an organisational case management system and applications
Desirable Criteria:
In addition to the above essential criteria, the following additional
desirable criteria may be used to shortlist applicants:
• Experience of
dealing with clients who may be vulnerable after experiencing a traumatic event
would be advantageous
• Experience of addressing
issues arising from working with the general public
• Experience of operation
in a Volunteering organisation would be advantageous
• Knowledge of Northern
Ireland Criminal Justice sector would be advantageous
We reserve the right to enhance the criteria as deemed appropriate in the
event of a large volume of applications.
**Closing Date Thursday 3rd October 2024 no later than 12Noon**