Apple
Recruitment are recruiting for a Call
Taker (Band 3) for Non Emergency Ambulance Control on behalf of Northern
Ireland Ambulance Service (NIAS) in Derry/Londonderry area.
Main duties and responsibilities
·
Responsible
for receiving, processing and accurately recording patient’s details for all
non-emergency calls onto the ICCS System.
·
Operate
the CAD System and ICCS System effectively and efficiently to dispatch the most
appropriate resource in response to non-emergency requests for transportation
as and when required.
·
Communicate
with Patient Care Service (PCS) crews using radio protocols in accordance with
Control procedures.
·
Deal
with routine enquiries from the general public, GP’s, PCS ambulance crews,
medical staff and other professional organisations in relation to the routine
transportation of patients, referring non routine enquiries to the Control
Officer or Duty Performance Manager as appropriate.
·
Assist
the Control Officer in liaising with hospital wards, day centres and outpatient
clinics to co-ordinate patients’ transportation to maintain efficient use of
resources and minimise waiting times.
·
Assist
the Control Officer in liaising with Doctors Surgeries and hospital staff with
regard to changes in appointment times and/or to facilitate the transportation
of patients.
·
Liaise
with the Emergency Ambulance Control (EAC) to arrange transport for patients
whose needs are beyond the scope of PCS and transportation that has been booked
with the EAC which can be conveyed by PCS.
·
Allocate
unplanned and non-allocated patients to vehicles appropriately as and when
required.
·
Assist
the Control Officer in passing planned work to PCS crews, ambulance stations
and Voluntary Car Service Drivers.
·
Undertake
duties as directed by the Control Officer in the control and management of
ambulance personnel and resources at Major Incidents in line with Major
Incident procedures and mobilisation systems.
·
To
observe careful use of computer equipment in accordance with Health and Safety
legislation.
·
To
provide advice and demonstrate workplace routines to new or less experienced
staff.
·
Update
all Command and Control information systems ensuring all manual and
computerised records are completed in accordance with Control Procedures.
·
To
update the Occurrence Log Book in accordance with Control Procedures.
·
To
report any faults or problems with the CAD and ICCS Systems in line with
Control procedures.
·
Test
call equipment as and when required.
·
To
undertake the duties of the Control Officer during meal breaks and other short
periods of absence.
If
you wish to apply or would like more information, please email your CV in
Microsoft word format to Caroline Parker by
clicking on the link below by noon on Wednesday
2nd October 2024.
You
must also include a bullet pointed synopsis at the top of your CV demonstrating
how exactly you meet the Essential Criteria below:
Applicants must, by the closing date:
1a.) Five GCSEs at Grade C or above, including English
Language or equivalent educational qualification plus a minimum of one years’ experience
working in a call centre environment or similar ie in a patient, client or
customer-focused environment
OR
1b.)
A minimum of two years’ experience working in a call centre environment or
similar ie in a patient, client or customer-focused environment.
2.)
A working knowledge and experience of Microsoft Office Suite or equivalent
3.)
Ability to work an alternating shift pattern including weekends
4.)
Knowledge of medical terminology.
Further Details:
· Hourly Rate: £11.67
· Hours: 37.5 hours
· Duration: Up to 6 months with possibility of
extension
If you wish to apply or would like more information,
please email your CV in Microsoft word format to Caroline
Parker by clicking on the link below by noon on Wednesday 2nd October 2024.
Applicants must ensure their CV is accurate and up to
date. The CV should include your full employment history inclusive of dates,
all academic achievements and full personal contact details.
Please note only applicants that match this criteria can
be considered for the role.
Apple Recruitment Services is acting as an Employment
Agency in relation to this vacancy. Apple Recruitment Services is an Equal
Opportunities Employer.