Parts and Service Coordinator

Parts and Service Co-ordinator

My client is a family-owned business specialising in providing customer support within the vehicles industry. They are currently seeking a Parts and Service Co-ordinator to join their team based in Hillsborough.

This is a Full-Time, permanent position.

Working Hours: 9.30am-5pm

With a salary of £27,000 - £30,000 per annum.

Job Purpose:

You will be responsible for planning all parts and field service activities to a high level of customer service, ensuring all engineering resource is fully utilised. As well as completion of all processes to enable accurate and timely billing of work.

Essential Criteria:

• Relevant parts experience within motor factors or commercial vehicle industry
• Excellent communication and telephone skills, with the ability to communicate with stakeholders at all levels.
• Ability to manage and prioritise a busy workload with high attention to detail and good organisational skills.
• Ability to work on your own initiative as well as part of a team.

Main Duties and Responsibilities:

• Identifying parts, preparing quotes and orders in line with customer enquiries and agreed internal parts processes
• Managing engineers' parts requests and updating all relevant internal systems
• Managing enquiries in line with internal and external customer Service-Level Agreements
• Building and enhancing relationships with both internal and external customers
• Support the Service Controller in daily planning activities ensuring a smooth an efficient flow of parts to engineers
• Managing and processing purchase orders
• Usage of Company CRM system and customer portal systems
• Monitor and control service, resolving client technical/administrative queries and escalating/delegating where required
• Carry out invoicing and job costing tasks
• Ensuring paperwork is sent to customers and records are kept up to date
• Review and investigate customer queries and escalate where required
• Observe & demonstrate behaviour in line with the core values of the company
• Assisting with the processing of warranty claims in a timely manner
• Provide support to parts sales during busy periods and absence
• Up to date and clear administration
• To assist with maintaining WIP at a manageable level
• To assist with processing of service jobs & invoices
• Effective time management and allocation of resources
• Support the Service Controller to plan Field Service Engineers (including 3rd party Engineers) effectively and efficiently
• Management of customer enquiries
• Monitoring engineers’ documentation
• Ensure best practices are used when distributing Field Service Engineer’s jobs
• To maintain and develop current processes and procedures in the upkeep of the internal documentation
• Actively support the Service Controller and play a part in the planning and coordinating of all service work that is due to be carried out
• Undertake any other duties as required