Join our vibrant team at QFT, the heart of cinematic culture at Queen's University Belfast. We're seeking an enthusiastic and dedicated Front of House Manager (FoH) to elevate our client experience, ensuring the highest level of customer service and to provide a seamless and enjoyable experience for patrons.
You will manage the day-to-day aspects of Queen’s Film Theatre operations and delivery of the public programme as well as a small Front of House team ensuring it is run in an efficient and high-quality manner within current legislative and procedural guidelines
You will work on a business responsive 7-day rota on campus and be flexible to work days, evenings, weekends and public holidays. This irregular pattern will vary depending on business requirements. In recognition of the flexibility required, a shift premium of 18% is paid in addition to the salary.
About the person:
If you're passionate about film, thrive in a fast-paced environment, and excel in operational management, this is your opportunity to make a mark in the vibrant world of cinema. Apply now to be a part of our passionate team and contribute to the magic of QFT.
Essential Criteria include:
- Academic and/or vocational qualifications e. NVQ Level 3, A levels in relevant subject (or equivalent GCSE), or substantial relevant experience in a similar environment working at the required level.
- Experience in supervisory or management role within the hospitality, theatre, cinema, or customer service enviroment.
- Experience of producing staff rotas.
- Experience of providing excellent customer service.
- Strong IT experience including bespoke and MS packages in a work enviroment.
To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information on our website.
What we offer:
Beyond a competitive salary, the University offers an attractive benefits package including a holiday entitlement of up to 8.4 weeks a year, pension schemes and development opportunities. We support staff wellbeing with support for physical and mental health. You can find more detail on all of this and more at https://www.qub.ac.uk/directorates/HumanResources/pay-reward-and-benefits/
Queen's University is committed to promoting equality of opportunity to all. We subscribe to Equality Charter Marks such as the Diversity Charter Mark NI and Athena Swan and have established staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.
For further information on our commitment to Equality, Diversity and Inclusion, please visit www.qub.ac.uk/diversity.