Customer Advisors for full time and part
time, permanent opportunities in Belfast.
On behalf of our client, an
award-winning utilities provider with exciting plans for the future, we are have
a number of permanent opportunities for individuals to join their Customer
Service team. This can be on a full time (37 hours) basis and they are also
happy to consider applicants that wish to work on a part time basis.
A Full-Time position would be working 37
hours per week. 8.30am-5pm Mon-Fri, with flexibility to work 1 evening a week
until 7pm. In regards to part time, the organisation will consider any hours
within these times. Please note, there is no hybrid or working from home option for this
role. Also please note, this is a permanent role and applicants must have
current rights to work in the UK on a permanent basis.
Starting salary is £22,630 pro
rata or £11.76 per hour with salary reviews after probation and again after 12
months. The company also offer a great range of benefits and perks: Contributory pension scheme with enhanced
employer contribution for qualifying staff, Free life assurance, Enhanced
maternity pay for qualifying staff, enhanced sick pay for qualifying staff,
Give as you Earn scheme, 20 days annual leave and 11 bank holidays, Up to an
additional 5 days for length of service, Further education policy, Dedicates
health and wellbeing programme, Employee assistance program. Free
staff bus from Belfast City centre and free staff car parking.
About the role:
The Customer Advisor will be
responsible for recording customer and job request details on company systems
and initiating appropriate responses, in line with defined business processes
to deliver excellent customer service, paying particular attention to safety,
sales and standards of service requirements.
Customer Advisors are
responsible for administrative duties, contacting customers to plan jobs,
liaising closely with our partners and outside agencies, and dealing with any
enquiries and complaints relating to the work. You will also be responsible for
processing utility requests from third parties via our telephone number or
email address.
You will handle various
incoming and outbound telephone calls effectively, providing an efficient and
effective service to existing and potential customers and handle and resolve
customer complaints in line with company values and standard operating
procedures.
Experience & Skills required:
·
Minimum of 5 GCSE passes (or
equivalent) to include English and Maths at Grade C or above. Please note you
will be required to show a form of proof of your qualifications if you are
offered a job.
·
At least one year’s experience working
within a customer service environment and dealing with telephone enquiries OR
at least one year’s experience in a retail environment OR at least one year’s
administrative experience.
·
Excellent IT skills.
·
Ability to work as part of a team and
on own initiative without supervision.
·
Ability to multitask various
activities.
·
Excellent communication skills
including a polite & friendly telephone manner.
If
you are interested in this opportunity or would like to find out more, please
click on the link to send your CV to Patricia and I will be in touch.
If
this role isn’t suitable but you are looking for a new opportunity, please do
not hesitate to contact our experienced consultants. You can visit our website
in the first instance or call our office.
Please
ensure your CV is accurate and up to date. The CV should include your full
employment history inclusive of dates, all academic achievements and full
personal contact details.
Apple
Recruitment Services is acting as an Employment Agency in relation to this
vacancy. Apple Recruitment Services is an Equal Opportunities Employer.