PT Temporary Fleet Service Advisor - (Fleet Dept)– Duncrue Complex Belfast
Main purpose of job:
Be responsible to the Fleet Systems
Coordinator for the provision of workshop service-reception and related administrative duties.
Act as a service
receptionist and or meeting and greeting customer callers, answering telephone
calls, taking messages and handling email correspondence.
Keep the workshop service reception area
running smoothly, taking care of the administrative and reception tasks that
make the service reception area function.
Receive and respond to customer
queries, to liaise with the Workshop Technical Manager, Shift Team Leader and
Technicians as necessary, produce job-cards and update all information systems
as required.
Undertake a range of fleet related
administrative tasks as allocated.
Summary of responsibilities and
personal duties
1.
Deal with, and be the main point of
contact for, all internal and external callers
including telephone and email enquiries at the workshop service
reception in a courteous and professional manner.
2.
Book fleet assets and items of mobile
plant in and out of the workshop in liaison with the Workshop Technical Manager
and Shift Team Leaders.
3.
Use all information systems as required,
and to update all systems with necessary data in a timely and accurate manner.
4.
Responsible to the Fleet
Systems Coordinator for producing reports and other data as and when required,
including data capture / extrapolation from new systems such as FMIS Tranman,
Jigsaw bulk fuel system, and Masternaut GPS tracking system.
5.
Carry out a range of general
administrative tasks (for example, filing correspondence telephone queries,
data-keying and other similar tasks) as directed by the Fleet Systems Coordinator.
Full job
Description available
Essential
criteria
Experience
· Applicants must be able to demonstrate by providing
personal and specific examples, at least one year’s relevant experience in each
of the following areas:
a)
dealing
with enquires from internal and external customers, both in person and over
the telephone and via email, providing a high level of customer service;
b)
using
standard Microsoft Office programmes which must include the use of Word and
Excel and updating and maintaining specialist information technology systems ;
and
c)
carrying
out a range of general administrative tasks
(for example, filing, correspondence, telephone queries, data-keying and other
similar tasks).
Special
skills and attributes;
Applicants
must also be able to demonstrate evidence of the following special
skills:
Information
Technology skills: a high level of computer literacy with the ability to use a
range of standard Microsoft programmes and bespoke systems with the ability to
input, locate, retrieve and print data from relevant information systems, etc.
Customer care skills: the ability to deal
with both internal and external customers whilst enhancing the reputation of
the council.
Organisational
and work planning skills: be commercially aware and be capable of working with a
minimum of supervision to tight deadlines.
Team working skills: the ability to work
effectively and flexibly as part of a team to achieve team and operational
objectives.
Other Information:
Location: Duncrue Complex Belfast
Hours: 22.50 per week 07:00-17:30
Hourly Rate of pay: £11.44 per hour plus accrued holiday pay
Start Date. 30 September to 31 December 2024
Closing Date: 20 September 2024 @11.00 am
To Apply: If you would like to
apply for this role, please send us your updated CV via the link provided and
one of the team will be in touch with you. Or if you would like to discuss this
position, please contact our office to speak to one of our consultants.
We are an equal opportunities employer. We
welcome applications from all suitably qualified persons.