Customer Service Attendant
Based at Daisy Hill Hospital | 37.5hrs per week | Permanent
Monday to Friday (Rota basis) | Occasional Weekends/Evenings
Salary: £23,490
This is a fantastic opportunity to work for the leading, and fastest growing, provider of car park management solutions, Parkingeye and help us establish our client base in Northern Ireland.
Formed in 2004, Private Equity owned Parkingeye, is looking to support clients in both managing their car parks and helping them generate revenues. Parkingeye is the leader in their field of expertise and our growth trajectory is set to high. We are looking for a best-in-class candidate to join our team.
Reporting to the Attendant Regional Supervisor/Manager, the Customer Service Attendant will support company operations by providing effective parking enforcement, customer service and marshalling activity on client sites as required.
Being part of our Parkingeye Team involves living and demonstrating our values of Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence.
Parkingeye reserve the right to enhance the criteria in the event of an unprecedented response.
About The Role
Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external.
To succeed in this role, you need to be positive, resilient, a confident communicator and promote our blend values at every opportunity.
You’ll manage patrolling of the car park(s) to ensure the terms and conditions are being adhered to and be first point of contact for customer parking support and technical queries.
KEY DUTIES AND RESPONSIBILITIES:
- Provide customer service and parking related guidance to car park users whilst enforcing the clients parking policy
- Proactively patrol the car park(s) to enforce and advise on parking restrictions as required
- Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice.
- Proactively identify signage/equipment issues which require investigation and provide first line maintenance
- Professionally manage challenging conversations with car park users
- Take a proactive approach in managing traffic flow on the car park as required
- Undertake vehicle immobilisation
- Liaise with internal departments and the client to improve parking compliance on-site
- Report all Health and Safety risks, incidents & accidents
- To adhere to company policy and compliance when enforcement action is required
- To remain up to date on the GDPR & H&S requirements of your role
- To remain up to date on industry standards
- Champion our BLEND values: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
Required Criteria
- A minimum of 1 year’s prior experience in a customer-facing role
- Clear verbal communication to provide direction and deal with enquiries
- Good time management and organisational skills
- Ability to work productively under pressure while maintaining a positive outlook
- Basic IT Skills
Desired Criteria
- A minimum of 1 year’s prior experience in parking management, site security or other similar service industry
- Previous experience with parking management systems & handheld devices
- Conflict resolution training
- Knowledge of local area
Skills Needed
Customer Service, Problem Solving, Decision Making
Salary
£23,490.00 per year