Service Centre Administrator

The Recruitment Co are currently working with the Northern Ireland Fire and Rescue Service who are seeking an Administrative Assistant to join their busy team based on Boucher Road Belfast.

MAIN PURPOSE

To provide an exemplary, customer-focused administrative service to all internal and external customers of the Service Support Business Unit.

Key Responsibilities:

Administrative Support

• To provide an exemplary, customer-focused administrative service to all internal and external customers of the Service Support Business Unit.
• To provide guidance and support to managers and other support staff within the Directorate on financial and systems matters, general administration and procurement matters.
• To produce information, reports and statistics for management, committees or working groups as required including for Board reports, annual reports, and statutory returns.
• To assist the Service Support Business Unit Manager in the production of the Business Unit’s business plan, including the development of suitable Key Performance Indicators (KPI’s) to support and demonstrate positive performance within the Business Unit.
• To assist the Service Support Business Manager in the production of the Directorate’s business plan, as required.
• To assist in monitoring and reviewing administrative systems and processes, making recommendations for improvement and implementing changes as directed.
• To work collaboratively with the other administrative units and support staff within the Service Support Directorate to ensure joined-up, consistent methods of working and continuity in business support.

General Responsibilities

• To assist in the preparation of appropriate business cases, tenders and quotations , in line with financial and procurement regulations, policies and procedures and corporate timescales.
• To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion.
• To ensure continued and effective working relationships with key internal and external stakeholders such as other employees, middle managers and external suppliers.
• To represent the Service Support Business Manager as required, ensuring resilience as far as practicable.
• To undertake the duties in such a way as to enhance and protect the reputation and public profile of NIFRS.
• To comply with all NIFRS frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance.

Essential:

Possess at least 5 GCSEs at Grade C or above, or equivalent, to include English and Maths, and Have at least two years’ experience of working in a demanding office environment, carrying out a range of business support tasks including
scheduling and administrative support for meetings.

OR

Have at least Four years’ experience of working in an office environment, carrying out a range of business support tasks including scheduling and administrative support for meetings.

Competent in the use of Windows and other Microsoft applications, in particular
databases and MS Word.

Can demonstrate:
a) effective planning, organisation, prioritising skills and attention to detail and
the ability to work individually or as a team member;
b) effective communication skills (both oral and written) and the ability to provide
timely and accurate information;
c) a customer service orientation.

Desirable:
1. Experience of taking and producing minutes and action plans arising from meetings.
2. Experience of working within local government or the public sector.

For full job specification details, please reach out on the below details.