Customer Support Administrator - 27k - Magherafelt

VANRATH are thrilled to be assisting a leading Professional Services company with the recruitment of a Customer Success Administrator. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

Shifts are held over Monday to Friday. No weekend working. Permanent position.

This role will be based at the company's Magherafelt / Castledawson office.

This role also offers growth opportunities.

Salary

Fully Negotiable + other Fantastic Additional Benefits (Top Company) & Progression Opportunities

Responsibilities

• Act as the first point of contact, providing support for all customer queries
• Provide an exceptional level of customer service, communicating to customers in a professional manner
• Responsible for the administration for a specific contract area
• Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
• Work as part of a team to prioritise and management the workload
• Ensure customers are kept up to date, ensuring any issues are escalated to management
• Monitoring of target dates for jobs, tracking updates and job status
• Liaising with internal stakeholders regularly providing accurate and detailed information
• Job completions and updating system/data input
• Maintaining standards and processes to reach KPI targets

The Ideal Person

• Experience in similar role
• Excellent communication skills with the ability to manage client relationships
• Strong planning and organisation skills
• IT literate, proficient in Microsoft Office

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

I highly recommend VANRATH's services and would give a 5-star rating without hesitation.

VANRATH went above and beyond in helping me secure a new job. Kept me updated with all steps of the application and offered great support and encouragement for the interview. Couldn’t recommend them enough.

All my dealings with VANRATH have been extremely positive and professional. I would highly recommend both VANRATH to anyone on the job hunt!

My experience with VANRATH was nothing short of superb! The whole journey from application to employment was delivered in a timely and professional manner. I can highly recommend VANRATH.

Absolutely fantastic. Very supportive and encouraging, I am very grateful for VANRATHs support.

As ever, it has been great to work with the team at VANRATH. I was in touch with a number of people in the firm, each of whom went the extra mile, finding roles tailored to my CV and supporting me throughout.

Really fantastic recruitment process supportive throughout and made the process as seamless as possible. Thanks so much for all the support, very happy in my new role!