Customer Introducer (Equity Release) - £23,300 plus career progression salary increases & bonus
Hours: 35 hours a week
Start Date: ASAP
Location: Belfast City
Are you looking for a new and exciting career?
We are looking for ambitious Customer Introducer’s to join our Equity Release HUB team, delivering an exceptional and friendly service. If you have a passion for customer service, have good attention to detail and are an empathetic listener who can adapt your style for the best outcome of our customer, come join us at The HUB Group.
Our Introducers are our first point of contact for our pre-engaged customers, giving them insight into our Equity Release products and solutions to ensure it meets their needs - so a prompt, efficient and most importantly, a friendly experience is key. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience.
Salary: £23,300 plus career progression salary increases & discretionary bonus
Location: Belfast city . Office based then hybrid
This is a full time, permanent position at 35 hour weeks over the course of our opening hours (Mon-Thurs 9am-8pm, Fri 9am-5.30pm & Sat 10am-3pm). A rota in place for working a Mon -Thur 12pm-8pm, Fri 9.30pm-5.30pm and a Saturday shift once every 6 weeks.
Initially this is office based, however once probation period is completed, the role is then offered on a hybrid model (4 days office, 1 day home)
Who are HUB, What is Equity Release and Why Us?
At the HUB Group (part of Just Group plc – a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in, retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people's homes, turning pension savings into an income for retirement and funding long-term care.
Put simply, Equity Release is a financial product that helps customers over the age of 55 access some of the cash tied up in the value of their property to supplement their retirement needs – for example renovations, holidays etc. So far we have helped over 30,000 people release more than £1 billion of equity from their properties.
We want to ensure all our people are supported to become subject matter experts within their chosen career field. We’ll invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, will you also be provided with technical and skills development training and have access to on demand learning and opportunities to upskill within your career field or multiskill into another part of the business
What can we offer you?
Career progression salary increases and discretionary bonus scheme – opportunity to raise salary up to £26.8k, based on role performance & personal attitudes at work
28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel.
Amazing Pension Scheme - Employer starts at 7% and increases to 10% based on your contribution
Private Medical Cover, Income Protection and Life Assurance
Learning and Development opportunities - including access to LinkedIn Learning.
FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much more
More About What You Will Be Doing:
As the name suggests, as an Introducer, you will introduce the Equity Release product and solutions, being the first point of contact with our customers giving a prompt, friendly and efficient experience. This is primarily outbound calling and not a cold calling role, as our customers would have already expressed an interest in hearing about our service offering, so this role is about discussing our products and services with them, with the aim of booking appointments between them and our advisory service.
You will manage and maintain a diary system that ensures call-backs are well timed and delivered between customers and our customer advisors. You will be responsible for and delivering a great service to enable our customers to gain confidence what we do.
A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us an easy, efficient and positive way.
Who do we look for:
To be successful in this role, we look for people who are customer orientated and have their best interest at the heart, as well as the following
Used to working with customers directly customer service or sales environment in any relatable sector – such as financial service (ideally), retail, hospitality etc
Good phone – experience speaking to customers over the phone
Strong attention to detail
Great active listening and interpersonal skills with the ability to communicate at all levels
Basic / Good computer literacy skills – being able to use Outlook, Word and CRM systems
Work under pressure to achieve objectives within timescales, without compromising accuracy and quality
GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths
If this sounds like your next opportunity with career progression, we want to hear from you!