Apple Recruitment are recruiting for a Band 3 Office Administrator on behalf of the HSCNI Business Services Organisation.
Job Summary / Main Purpose
PaLS provide a Regional Community Equipment and
Continence Service (CECS) based at Lissue Industrial Estate and Campsie
Industrial estate. The post holder will work as part of a
dedicated team providing a single point of contact for clients in the
community, helping to deliver an efficient and effective service to HSCNI. The post holder will be responsive to the
ring back service, inputting requisitions, scheduling and co-ordinating
deliveries and collections of daily living equipment and continence products to
clients throughout HSCNI.
Main Duties / Responsibilities
·
Operating
PC with various software packages to ensure that an efficient and effective
service is provided to both Trust professionals and clients of the Community
Equipment and continence service.
·
Liaison
with professional staff e.g. Occupational Therapist, District Nursing to ensure
information on system is up to date and accurate.
·
Schedule
and co-ordinate the delivery and collection of both community equipment and
continence products to ensure maximisation of vehicle runs.
·
Dealing
with members of the public either at the counter or via telephone, ensuring
that their product request/issues are dealt with in a courteous and timely
manner.
·
Preparation
of Equipment Collection Dockets, liaison with clients for scheduling uplift and
return of CECS equipment to Warehouse. Proactively seeking to ensure equipment
is returned and credited.
·
Responsible
for ensuring that the filing of requisitions, delivery and collection notes and
all other paperwork is completed daily.
·
Ensuring
that all returned equipment is accurately recorded on all relevant internal and
external electronic databases.
·
Investigate
and resolve all customer queries.
·
Confirming
and completing non-stock receipts on the host financial system.
·
Action
Customer Care Reports – Information, requests/ requisitions, Service and
Product Queries as appropriate.
·
Assist
in expediting of stock and non-stock orders to ensure continuity of supply to
customers.
·
Provide
support to management/supervisors in all matters relating to the Community
Equipment and Continence Service.
·
Maintain
an up to date waiting list for equipment.
·
Assist
as and when required in Stock Counts.
·
Assist
in the management of the community Equipment Stock and Non Stock Catalogue.
·
Assist
management in reviewing of the range of items held in stock, assessing new
stock item application in the light of throughput contribution and costs.
·
Carry
out accurate and timely stock and non-stock requisition inputting in line with
warehouse picking requirements and customer delivery and collection schedules.
·
Liaise
with suppliers when processing goods to be returned for credit.
If you wish to apply or would like more information, please email your CV in Microsoft word format to Daniel Finlay by clicking on the link below by 1st August 2024. You must also include a bullet pointed synopsis at the top of your CV demonstrating how exactly you meet the Essential Criteria below:
Essential Criteria:
Applicants must, by the closing date for applications, have:
Experience/Qualifications
1a.) A minimum of 5 GCSE’s at
Grade A-C to include Mathematics and English OR relevant NVQ Level 2 or GNVQ qualification plus 1
year’s relevant experience.
OR
1b.) Two years relevant work based experience
Skills/Abilities/Knowledge
2.
Ability to meet high standards of quality and
professionalism
3.
Ability to maintain and improve customer service.
4.
Ability to communicate effectively
5. Ability to manage, analyse and evaluate information
to ensure delivery of an effective and efficient service.
6. Ability to operate PC software and business applications.
If you wish to apply or would like more information, please email your CV in Microsoft word format to Daniel Finlay by clicking on the link below by 1st August 2024.
Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.
Please note only applicants that match this criteria can be considered for the role.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.