Apple
Recruitment are recruiting for a Patient and
Client Council Practitioner on
behalf of the Patient and Client Council.
Job
Purpose:
The Patient and
Client Council Practitioner will deliver an effective involvement, advocacy and
support service to the public, including patients, service users, carers and
families on both an individual and group basis across Northern Ireland:
· Individual support
– provide 1:1 advice, guidance and confidential support to people who use HSC
services over the phone and in person at meetings. Support them to become
engaged and involved in HSC services. Provide individual advocacy support to
the public which involves promoting the interests of the individual and helping
them find their voice.
· Group support –
support group sessions aimed at capturing the voice of the public and
facilitate their involvement in giving feedback on Health and Social Care
services and shaping their development. Work on a range of involvement and
advocacy activities to enhance the participation of the public with health and
social care services and the wider system to achieve change.
Job
Description:
To deliver an
effective involvement, advocacy and support service to the public across
Northern Ireland on an individual and group basis
Individual Support
and Involvement Services
· To provide
individual advocacy support to the public and their families which involves
promoting the interests of the individual and helping them find their voice
· To assist
individuals in sharing their views about health and social care services, and
supporting them to get involved in change processes
· To work across the
PCC engagement structures including facilitating conversations with members,
hosting Citizen Hubs and facilitating Engagement Platform discussions and
working groups
· To provide 1:1
advice, guidance and confidential support to people who use HSC services over
the phone and in person at relevant meetings. This may include supporting
individuals who have a concern, complaint or issue relating to health and
social care
· To manage a defined
caseload of individuals as determined by your line manager and meet with them
as required.
· To participate in a
Duty Rota, answering calls coming through the PCC helpline, providing immediate
support and advice and working alongside team members to manage the PCC email
inbox
· To use problem
solving skills in the provision of advice, signposting, and support to members
of the public
· Seek advice from
colleagues and escalate to Service Managers where appropriate.
· To work with
individuals to agree a tailored plan of action, taking account of specific
needs and the resolution sought by them.
· To operate
holistically and with a multi-agency approach, in partnership with other
agencies and professionals as needed
· To review and
assess detailed case information and work with individuals to express concerns
in the format necessary to achieve resolution
· To maintain a
comprehensive and current knowledge of relevant policies and procedures
· To develop positive
working relationships and networks with other organisations across the
community, voluntary and statutory sectors
· To use supportive
passporting to signpost individuals as needed to other services and sources of
support, maximising their access to treatment and care
· To recognise,
respond and provide support and signposting as needed where individuals are
experiencing emotional distress e.g. bereavement, trauma and mental distress
Group Support and
Involvement Services
· To engage the
public to obtain their views on services and engage with HSC organisations as
health and social care providers, ensuring that their views are taken into
account to meet involvement and advocacy objectives.
· To design, organise
and facilitate group sessions and engagement events aimed at hearing the voice
of the public
· To capture and
represent the views and experiences of the public locally and regionally and
work with PCC policy impact colleagues to shape and improve services.
· To undertake
specific projects and initiatives to enhance involvement and coproduction with
patients, clients, service users and their families.
· To facilitate
discussion on a range of subject areas across the spectrum of HSC services
· To liaise with both
internal and external stakeholders to arrange public information stands,
relevant involvement/coproduction conferences / workshops and presentations to
voluntary and community groups, students etc.
· To produce and
deliver power point presentations to a variety of internal and external
audiences.
· To assist in the
delivery of training for HSC staff on the role of PCC.
If you
wish to apply or would like more information, please email your CV in Microsoft
word format to Caroline Parker
by clicking on the link below by 15th
July 2024. You must also include a bullet pointed synopsis at
the top of your CV demonstrating how exactly you meet the Essential Criteria
below:
Essential
Criteria:
Applicants must, by the closing date for
applications, have:
Experience Qualifications
1a.) A university degree or a relevant
professional qualification and 1 years’ experience in working in a paid
capacity with vulnerable people who require support to overcome significant
challenges.
OR
1b.) At least 4 years’ experience
in working with vulnerable people who require support to overcome
significant challenges.
2. Experience of liaising or
working with statutory and voluntary agencies.
Other
3. Hold a current full driving
licence which is valid for use in the UK and have access to a car on appointment.
This criteria will be waived in the case of applicants whose disability
prohibits driving but who have access to a form of transport approved by The
Organisation which will permit them to carry out the duties of the post.
Skills
/Abilities
4.
Excellent organisational skills with the ability to multi-task efficiently
achieving targets and meeting deadlines while maintaining a high level of
accuracy.
5.
Ability and commitment to engage and communicate with vulnerable people from
diverse backgrounds, age, gender and ethnicity and support them to voice their
views, wishes and fully participate in decision making.
6.
Be highly motivated with excellent negotiation and persuasion skills and an
ability to develop and maintain constructive relationships with all key
stakeholders.
7.
Ability to work independently using own initiative within a framework of
supervision and following organisational policies and procedures. Ability to
prioritise workload to adapt to changes in environment and meet deadlines and
targets
8.
Demonstrate strong written, verbal and ICT communication skills and a capacity
to adapt this according to respond to the needs of the public.
Experience /Qualifications
9.
A good working knowledge of Health and Social Care Complaints Procedures
10.
Hold or be working towards a professional qualification in advocacy or a
similar relevant discipline
Further
Details:
· Hourly Rate: £14.53
· Location: Belfast
If you
wish to apply or would like more information, please email your CV in Microsoft
word format to Caroline
Parker by clicking on the link below by 15th July 2024.
Applicants must ensure their CV is accurate and
up to date. The CV should include your full employment history inclusive of
dates, all academic achievements and full personal contact details.
Please note only applicants that match this
criteria can be considered for the role.
Apple Recruitment Services is acting as an
Employment Agency in relation to this vacancy. Apple Recruitment Services is an
Equal Opportunities Employer.