A Co Down recruitment agency is the first in Ireland to receive the prestigious Gold Star Service Excellence award.
Neal Lucas Recruitment of Hillsborough received the plaudit following appraisal of the company’s customer service before being independently validated by the Centre for Competitiveness.
Gold Star is a division of the Northern Ireland Quality Awards, organised by the Centre for Competitiveness recognises organisations that have demonstrated excellence in their overall business performance.
Neal Lucas, managing director, said: “The customer is the central focus in all we do at Neal Lucas Recruitment and I am delighted that the team’s hard work and dedication has been recognised and rewarded by the Centre for Competitiveness.
“This achievement highlights our commitment to consistently delivering service excellence throughout the recruitment process with all clients.
“Achieving the coveted Gold Star status reaffirms our position as a leader in the Irish executive recruitment market.
“The whole team is heavily involved with all clients and our focus will remain fixed on delivering a quality and innovative recruitment service throughout 2012 and into the future.”
Adrian Gundy, senior executive innovation at the Centre of Competiveness said: “The centre’s purpose is to actively support the development of an internationally competitive economy through innovation, productivity and quality excellence.
“I am delighted to announce Neal Lucas and his highly skilled team of recruitment professionals have been recognised Gold Star Service Excellence.
“The Gold Star Service Excellence recognition scheme was developed as an approach for companies in Northern Ireland to make world-class customer service a reality.
“Attaining Gold Star requires effort and commitment from participating companies. It is a demanding process that has been designed to draw the absolute best out of these companies and identify innovative market leaders.
“Companies receive support throughout the process from our specialist Approved Advisors. This is a unique opportunity for the company to address and improve particular areas of the business before an official evaluation.