LEDCOM has become the first Northern Ireland enterprise centre to be granted the coveted Customer Service Excellence (CSE) Standard.
It also becomes the first social enterprise in Northern Ireland with under 50 employees to achieve accreditation under the prestigious UK-wide CSE Standard.
Ledcom chief executive Ken Nelson said achieving the standard was recognition of the company’s stringent customer-focused approach to business.
“Any organisation is judged by how it treats its customers so it is so gratifying to become the first enterprise centre to be awarded the Customer Service Excellence Standard,” he said. “It is a tribute to our hard-working staff members who are dedicated to maximising customer satisfaction in all areas of the business.”
Invest Northern Ireland chairman Mark Ennis, speaking at Ledcom headquarters at Willowbank Business Park in Larne, said that Invest NI was CSE accredited and he was passionate about ensuring that customers received the best service possible.
He added: “For any organisation to succeed, whether in the public or private sector, it must have the customer front and centre in the business. “Ledcom is leading the way in becoming the first NI enterprise centre to be granted the coveted Customer Excellence Standard.
“This is a great achievement and clear recognition that Ledcom is well down the customer centric journey. Congratulations to all involved.”
In order to achieve the CSE Standard, Ledcom was assessed against five criteria by G4S, one of the official assessment bodies.
The CSE tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction.
Mr Nelson added: “Achieving nationally and internationally recognised quality standards is part of our ongoing commitment to continuous improvement and excellence.”