Business Development Administrator

Job title: Business Development Administrator

Salary: £23,949 to £26282

Benefits: A fantastic range of benefits including Holiday entitlement 39 days each year inclusive of statutory and public holidays rising to 44 days after 10 years' service. Pension 9% Employer contribution.

Location: Belfast, BT3, following successful completion of probationary period, an application can be made for hybrid working. Free car parking.

Hours: 35 hours per week (exclusive of lunch breaks). Flexible start/finish times are in operation with core working hours from 10am to 4pm Monday to Friday

Duration: Permanent

On behalf of our client, a Not for profit organisation with offices in the Sydenham area of Belfast, we are seeking an Administrator.

You will need:

· A minimum of 5 GCSE’s at Grade C to include English Language and Mathematics or above or equivalent vocationally related qualification/s (this may include Level 2 Essential Skills)

· A minimum of 2 years’ relevant work experience in a clerical/administrative office environment to include the following:

Experience of carrying out a range of clerical duties including:

· Maintaining databases and spreadsheets

· Producing general correspondence

· Experience of providing clerical/secretarial assistance in line with organisational procedures

· Dealing with customer queries

· The ability to use a wide range of IT packages in a working environment and up to date knowledge of using Microsoft Office (e.g. Word; Excel; Outlook, Internet) along with a working knowledge of using a CRM.

· Strong organisational/administration skills with the ability to plan and prioritise tasks with attention to detail in line with required timeframes.

· Excellent communication (written and oral) and interpersonal skills with a strong customer awareness and focus.

· Ability to work on own initiative and as part of a team.

· Flexible, willing to adapt to new tasks and duties.

· Organised, methodical approach to work.

Desirable but not essential criteria:

· A Level 3 qualification in Business Administration or similar subject area

· Five years relevant work experience in a clerical/administrative office environment

· Proven customer relationship management

Duties include:

· Maintain all internal and external service standards to meet customer requirements.

· Provide a general telephone advice and guidance service to all Centres including but not limited to;

· explaining the difference between regulated, non-regulated and national qualifications,

· setting up qualifications,

· setting up courses

· explaining units descriptors and structures of qualifications and what units and credits are,

· explaining how to select appropriate qualifications and units

· unit writing,

· policies and procedures,

· standardisation events,

· fee structures and invoice queries,

· using relevant management information systems/databases and the website,

· dealing with all potential new centre enquiries and advising on how to complete application process.

· Advise Centres on the training services available to them, for example, assessor training, internal verifier training etc

· Provide an administrative support service to the Business Development team in relation to qualifications including:-

· Preparing supporting information and marketing materials for qualifications and courses

· Collating relevant information for the Business Development Executives

· Update Quartz database with key information as required

· Assist the Senior Qualifications Development Officer with duties relating to the accurate recording of qualification and unit information on the Register of Regulatory Qualifications.

· Support the Business Development team in relation to qualification development, qualification specifications, unit maintenance for new and existing qualifications.

· Organise, attend and take minutes for the Business Development team and disseminate minutes as and when required.

· Editing and proof-reading curriculum and learning resources.

· Attend and contribute to team meetings producing reports and up to date information on qualification development, centre enquiries and other information as required.

· Support colleagues in the use of relevant management information systems/databases etc as required.

If you wish to apply or would like more information, please email your CV in Microsoft word format to Patricia by clicking on the link below.

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.