Join our team at QFT, the heart of cinematic culture at Queen's University Belfast. We're seeking a Deputy Front of House Manager to elevate our client experience and oversee the day-to-day aspects of Queen’s Film Theatre operations and delivery of the public programme ensuring it is run in an efficient and high-quality manner within current legislative and procedural guidelines.
You will work on a business responsive 7-day rota on campus and be flexible to work days, evenings, weekends and public holidays. This irregular pattern will vary depending on business requirements. In recognition of the flexibility required, a shift premium of 18% is paid in addition to the salary.
If you're passionate about film, thrive in a fast-paced environment, and excel in leadership, this is your opportunity to make a mark in the vibrant world of cinema. Apply now to be a part of our passionate team and contribute to the magic of QFT.
The successful candidate must have, and your application should clearly demonstrate that you meet the following criteria:
Relevant academic and/or vocational qualification to include English and Maths (eg GCSE, O Level, NVQ Level 2) plus demonstrable relevant experience in a paid supervisory role within a customer facing in a Cinema, Leisure, Arts or Hospitality environment OR in the event you do not meet the qualification criterion, the university will consider applicants with significant relevant experience in a paid supervisory role within a customer facing Cinema, Leisure, Arts or Hospitality environment.
Relevant experience to include:
- Experience of using EPOS or Box Office Systems.
- Processing of cash & card payments.
- Processing of membership or Gift Voucher sales.
- Dealing with customer queries: in person, online and on the telephone.
- Experience of dealing with the public.
- Producing staff rotas.
- Ordering stock for a venue or retail setting.
Please note the above is not an exhaustive list. For further information about the role including the essential and desirable criteria visit our website
At Queen’s our people are at the heart of everything we do. As a staff member you will become part of a vibrant organisational culture, which will provide you with the opportunity to achieve your full potential and enhance your career through a continuous focus on learning and development.
We offer an excellent employment package that includes:
- Great terms & conditions
- Pension schemes
- Family-friendly initiatives
- Career development opportunities
- Support for health & mental wellbeing
- Generous holiday entitlement of 8.4 weeks a year (made up of 23 days annual leave, 10 closure days and 9 bank holidays)
Queen’s University is committed to promoting equality of opportunity to all. We have created an inclusive culture by establishing staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.
We also subscribe to Equality Charter Marks such as the Diversity Charter Mark NI in addition to Athena Swan. For further information on our commitment to Equality, Diversity and Inclusion please visit our website.