Housing Benefits Officer

Northern Ireland Housing Executive - Housing Advisors - Belfast

NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential.

About the role:

• Hourly Rate: £12.38 per hour
• Location: Belfast
• Hours of Work: 37 hrs per week, Monday to Friday 9.00 am – 5.00 pm
• Holidays: 35 days pro rata
• Duration: Temporary, ongoing
• Closing date for this vacancy is 2nd May 2024, however you can register your interest for current and upcoming public sector positions by applying today

• Provide housing advice and assistance to people, who often have complex needs or are facing difficult circumstances, with a focus on preventing homelessness. The post will also involve duties within the telephony sector.
• Assess Housing Benefit applications as directed by the Team Leader.
• Makes decisions based on the interpretation of Housing Benefit Regulations
• Deal with queries by telephone or in person
• Complete Searchlight checks and utilise other government systems to ensure accurate HB assessment

• Applicants must provide evidence by the closing date for application that they meet the following essential criteria:

• a. A Levels or equivalent level qualification (Level 3*) and can demonstrate 1 years’ relevant experience.
• b. 5 GCSEs or equivalent level qualification (Level 2*) to include Maths and English at grade C or above and can demonstrate at least 2 years’ relevant experience.

Exceptionally, candidates not holding the above level of qualifications but with 3 years’ relevant experience** with evidence of training / learning in Housing Benefit related matters may also be considered.

Can demonstrate experience in at least two of the following areas:

• a. Experience of the implementation or operation of policies and procedures relating to Housing Benefit or other Social Security benefits.
• b. Experience of using i-World system in the administration of Housing Benefit.
• c. Experience of working in an administrative role.

• a. Ability to work accurately under pressure
• b. Ability to work as part of a team
• c. Strong customer orientation
• d. Excellent attention to detail

• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

Riada Resourcing is an equal opportunities employer.